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Cash Management, Payment Processor II

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Description

The Payment Processor is responsible for accurately and timely processing of customer mortgage payments to the servicing system daily. This position will work collaboratively with business units to ensure company guidelines and processes are met.

Essential Job Functions:

  • All functions of the Payment Processor I applies
  • Handles escalated/complicated issues
  • Assumes additional daily responsibilities with increased production
    • Posts all payments accurately, either manually or electronically to the servicing system
    • Posts all payoffs accurately to the servicing system
    • Reconciles posted items
    • Disburses checks
    • Reconciles disbursement of checks
    • Opens mail
    • Contacts attorney, title agents and borrower's for short payoffs
    • Sets up and maintains ACH accounts
    • Works pending and exception items
    • Maintains reversal of posting transactions IE> NSF and reversals
    • Scans mortgage payments into the servicing system and depository bank
Is able to manage and work through daily tasks with little direction from management

**This position will report directly into the Marlton, NJ office upon hire.  It is not a remote position

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  Education and/or Experience:

High school diploma or general education degree (GED); or one + years of related experience and/or training; or equivalent combination of education and experience.

  Language Skills:

Ability to read and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.


Mathematical Skills:

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.


Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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