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Business Process Analyst - Remote

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The Default Business Process Analyst is responsible for reviewing, researching, and deciphering regulatory and compliance material to translate for Default Management.  They work closely with change management, legal, IT and various lines of businesses to implement changes necessary to insure state, federal and investor and insurer guidelines are met.  The Default Business Process Analyst works collaboratively with various business groups in designing and implementing planning solutions for Default Administration.   They deliver data, own processes, audits automation, and assists business partners in defining and implementing system and process enhancements.

Essential Job Functions:

  • Analyze the process and procedures that Default has in place.  Collect data and perform research to gain a complete understanding of the Default department business needs in order to measure the effectiveness of the current practices.
  • Works cross-functionally to drive optimized service business design within the Default department through opportunity/issue identification, systemization, testing, training and deployment.
  • Understand the Default department’s use of systems, reports & tools and function as a subject matter expert.
  • Ensure that system and tools are adequate and properly utilized.  Propose and develop enhancements as necessary.
  • Develops recommendations for improvement based on observation, data analysis, audit recommendation, and evaluation of business cross departmental workflow. 
  • Teaming with external and internal business contacts for responding to system interface and data issues.  
  • May deliver presentations and training courses including measurement, analysis, improvement and control.
  • Translate agency and regulatory technical material and concepts into verbal and written communications for Default Management. 
  • Assess the change, determine the impacts, and based on impact assist Default Management to design a strategy to support the department through the change, execute the strategy, and measure its effectiveness based on a change adoption model.
  • Design and facilitate meetings or focus groups as appropriate.
  • Maintain documentation with respect to all Default projects.
  • Ability to organize and manage multiple projects and timelines.

Other Related Duties:

Evaluates, designs, executes, measures, monitors and control business processes.  Ensure that business process outcomes are in harmony with an organization’s strategic goals.  Work collaboratively across all departments of Default to help improve the management of a business process.  Focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives goals. 

Supervisory Responsibilities:

This job has no supervisory responsibilities.

**This position can be worked 100% remote

Education and/or Experience:

  • Bachelor’s Degree from a Four (4) year College or University
  • Five (5) to eight (8) years related experience and/or training within a default mortgage servicing environment

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  The duties performed are essential to the administration of the department.

Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

Work Environment:

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.