

Business Analyst
Apply NowDescription
Summary:The Business Analyst is responsible for working with Call Center management to improve overall operations through rigorous quantitative analysis.
Essential Job Duties and Responsibilities:
- Conducts ad hoc analyses to help senior management with effective decision making and performance management
- Supports the timely and accurate documentation of business processes and analyze downstream impact
- Supports the creation and update of capacity models
- Supports the creation of the production forecast
- Enhances job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Maintain regular and punctual attendance. Comply with all company policies and procedures
Requirements:
- Advanced Excel skills (financial analyses/modeling)
- Proficient in MS Office, including Word and PowerPoint
- Good communication skills and fluency in English
- 0-1 Years related work experience, 2-4 preferred
- Bachelors Degree required, preferred in STEM, Finance, or Economics
Benefits
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.
Learn MorePhilanthropy
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.
Learn MoreHolidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.
Learn MoreYour Wallet
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.
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Medical
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
Learn MorePet insurance
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
Learn MoreJoin us
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