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Business Analyst

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The Business Analyst is responsible for working with Call Center management to improve overall operations through rigorous quantitative analysis.

Essential Job Duties and Responsibilities:

  • Conducts ad hoc analyses to help senior management with effective decision making and performance management
  • Supports the timely and accurate documentation of business processes and analyze downstream impact
  • Supports the creation and update of capacity models
  • Supports the creation of the production forecast
  • Enhances job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Maintain regular and punctual attendance. Comply with all company policies and procedures

  • Advanced Excel skills (financial analyses/modeling)
  • Proficient in MS Office, including Word and PowerPoint
  • Good communication skills and fluency in English
  • 0-1 Years related work experience, 2-4 preferred
  • Bachelors Degree required, preferred in STEM, Finance, or Economics