Business Analyst
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Summary:The Business Analyst is responsible for working with Call Center management to improve overall operations through rigorous quantitative analysis.
Essential Job Duties and Responsibilities:
- Conducts ad hoc analyses to help senior management with effective decision making and performance management
- Supports the timely and accurate documentation of business processes and analyze downstream impact
- Supports the creation and update of capacity models
- Supports the creation of the production forecast
- Enhances job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Maintain regular and punctual attendance. Comply with all company policies and procedures
Requirements:
- Advanced Excel skills (financial analyses/modeling)
- Proficient in MS Office, including Word and PowerPoint
- Good communication skills and fluency in English
- 0-1 Years related work experience, 2-4 preferred
- Bachelors Degree required, preferred in STEM, Finance, or Economics
Benefits
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.
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Philanthropy
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.
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Holidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.
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Your Wallet
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.
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Medical
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.
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Pet insurance
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.
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