Define and document customer business functions and processes. Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Act as a liaison between departmental end-users, technical resources (architects, data analysts, developers, operation specialists), consultants and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance. Analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensure the system design fits the needs of the users. Track and fully document change for functional and business specifications; write detailed universally understood procedures for permanent records and for use in training. Identify opportunities for improving business processes through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes. Conduct change impact analysis to assess the potential implications of changes and document business rules, functions and requirements. Participate in QA and user acceptance testing and testing of new system functionality. Obtain detailed, in-depth and expert knowledge of the assigned business processes and create requirement documents for development and testing. Consistently challenge the IT and business teams to improve all aspects of their processes.
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field and 5 years of diverse financial services / mortgage banking experience.
- Employer will accept a Master’s degree and 2 years of diverse financial services/mortgage banking experience in lieu of a Bachelor’s degree and 5 years.
- Experience in/with: Agile Software Development Life cycle (SDLC) methodologies.
- Must have Business analysis skills. Ability to interface with all levels of the business to define business and functional requirements.
- Experience supporting business and IT teams, including requirements gathering and project management for new development and integration projects with little or no direction.
- APPLICANTS: Email resume with cover letter to Eric.Bersheim@freedommortgage.com. Reference code required when applying: 6109024
Career development and advancement
Working at Freedom, you have the chance to invest in yourself. From on-the-job training to advancement opportunities, and from tuition assistance to our annual internal leadership conference, we’re focused on upskilling, achieving, and celebrating.Learn More
We run huge company-sponsored donation events and contests, as well as offer paid volunteer time so you can commit your support to the causes which you care about most.Learn More
Holidays and paid time off
We offer ample paid time off including multiple paid holidays — because your downtime and well-being are just as important to us as your time in work mode.Learn More
Our salaries are competitive — rewarding your experiences, contributions, and hard work. We also have a 401K plan which provides a matching contribution.Learn More
We offer several medical benefits plans and options to choose from including dental, vision, disability and life insurance, dependent care and flexible spending.Learn More
Pets are part of the family too! We offer comprehensive vet insurance to make sure your cats are cared for, your pups are prioritized, and your lizards looked-after.Learn More
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