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The Agile Coach is a member of the IT PMO team with the primary responsibility responsible for facilitating the adoption of Agile enterprise-wide and to foster teams and cultures practicing Agile, to sustaining Agile frameworks and continually offering strategies for improvement. The ideal candidate will use techniques that increase collaboration, predictability, transparency. 

Essential Job Functions


  • Hands on coaching and teaching for new teams including how to perform key Agile ceremonies such as planning sessions and daily stand ups and how to effectively utilize Agile artefacts such as product backlogs
  • Identify and raise challenges and obstacles, and work collaboratively with the Centre of Excellence and coaches to resolve them
  • Enable teams to realize their mission and deliver on their goals and resolve or escalate potential blockers, e.g., resource constraints or skill gaps, that prevent the team from doing its best work
  • Observe and engage with individual team members to identify opportunities to improve Agile performance
  • Perform maturity assessments to baseline team performance and identify opportunities for improvement
  • Providing ongoing training and resources to equip team members with practices to enhance their Agile maturity
  • Embed a culture of continuous improvement within each team
  • Establish self-sufficient coaching expertise and support within Freedom Mortgage
  • Provide continuous feedback on the Client operating model and practices from both prior experience and observations from ongoing implementation and coaching

  • Bachelor’s Degree in an IT-related field, or equivalent experience.
  • 4+ years of experience with Jira software, Confluence software or combination of both
  • 4+ years of coaching teams to adopt Agile methodologies and frameworks
  • 5+ years of Agile experience on an Agile team (i.e. Product Owner, Scrum Master)
  • 4+ years of leadership experience
  • Excellent teamwork and interpersonal skills, with the ability to communicate and collaborate with employees and management at all levels
  • Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic
  • Must be very detail-oriented, organized, and able to work independently to support multiple teams simultaneously in a fast-paced environment

Required Skills

  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
  • Ability to drive and lead organizational change in a dynamic environment
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • Ability to coach teams new to Agile Frameworks
  • Love coaching and supporting people to adjust to and embrace changes to their ways of working
  • Are passionate about Agile principles and are excited to embed them across the organization
  • Are intellectually curious and love learning new skills and capabilities, e.g., Agile principles
  • Are courageous and will be comfortable challenging, advising, and coaching Product Owners, Pilot Leads and Senior Leadership