LJ La Douceur - Learning & Development Manager (Wholesale)
“This is the most rewarding part of the job is building new opportunities for individuals to find and develop their passions.”
LJ is the manager of all new hires for the closing, client advocate (CA), and client underwriter support (CUS) teams while they are in training. She provides personalized support to ensure a smooth onboarding process for all new hires to Freedom’s Wholesale and Correspondent teams.
LJ and her team of content designers and support specialists are continually evolving and developing people and processes. LJ’s day typically consists of working with team members, providing support to set and achieve organizational goals, and crafting courses with her team of designers. In addition to tracking courses, the team also assists the service desk to keep materials updated. Initiatives that are in development include; a team leader, bootcamp, a mentorship program for closing, CA, and CUS team members, and updates to Freedom’s orientation onboarding materials.
“What I’m the proudest of thus far in my career at Freedom is the growth of the training team. When I started, we had only two other trainers and our vice president, but since then we’ve grown to 14 trainers and designers and are adding more to the team very shortly. I’ve assisted with countless projects, job aids, course revisions, template creations, activity building, and strategic planning and even helped create four new positions for the team that didn’t exist prior.”
At her previous employer, LJ tried numerous times for a promotion. When she was finally given a chance, she realized she wasn’t happy with the role and didn’t enjoy the work. That’s when she decided it was time for a fresh start.
“Freedom offered me the opportunity for a new career that I am energized about every day. It took me having to leave my comfort zone and I’m thankful that I did. The culture here is unlike anywhere else I’ve been. The people that work here are truly our greatest asset. I knew that there were some incredible opportunities to build a training team from the ground up when I joined Freedom and am proud of the impact we are having. I feel blessed to work with these incredible individuals and know with my team, we can do incredible things!”
LJ’s passion in her spare time is art, whether it’s painting or creating digital journals and planners. She also enjoys reading, especially if it’s about Management and Training skills. She is currently working on developing a personal training and leadership library in her house.