Freedom Mortgage Wins CX Excellence Award: Rookie of the Year
Freedom Mortgage has been recognized by NICE (a customer experience software company) as a winner of their CX Excellence Awards 2022. The winning organizations were recognized for driving frictionless experiences throughout the customer journey. Freedom Mortgage, along with others, was honored at Interactions Live, the industry’s biggest customer experience virtual event. Strategies were highlighted for bringing CX visions to life by enabling exceptional customer and employee engagement and outstanding transformations to the cloud, adopting cutting-edge advancements, and demonstrating an impressive business impact.
Freedom Mortgage was named a Rookie of the Year for the remarkably rapid adoption and implementation of best practices such as infusing digital fluency, the efficiency of rollout, and improved training.
Thomas G., VP of Centralized Operations, spearheaded the NICE implementation at Freedom Mortgage. Due to its success, he was asked to be a guest speaker at the CX Excellence Awards 2022. He talked about how NICE allowed Freedom Mortgage to significantly reduce our number of reports by consolidating the most meaningful data into automated, self-service, drill-down dashboards, as well as gaining automation and tightening up adherence.