Freddie Mac and Fannie Mae Honor Freedom Mortgage for Superior Loan Servicing for 6th Straight Year
The STAR Award from Fannie Mae
Freedom Mortgage has received Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) Performer Award for competency, capacity, and overall performance for the sixth year in a row.
"We are truly honored to be recognized again by Fannie Mae as a STAR Performer," said Stanley C. Middleman, president and CEO of Freedom Mortgage. "We enjoy working with Fannie Mae and we are committed to continuing to strive for operational and customer service excellence. Our focus at Freedom Mortgage is to help Americans from all financial backgrounds find the right mortgage option or assist with refinancing to lower monthly payments. We are always looking for ways to create a great mortgage experience for our customers."
The STAR Program is a performance management and recognition program that acknowledges a handful of companies across the country that demonstrate excellence in mortgage servicing and their ability to assist homeowners. Servicers are measured on the basis of their general servicing performance, roll rates, retention, liquidation efficiency, six-month modification performance and timeline management compared against the performance of other Fannie Mae loans with similar credit characteristics.
The SHARP Award from Freddie Mac
Freedom Mortgage was awarded the 2021 Freddie Mac Servicer Honors and Rewards Program (SHARP)SM Award for the sixth straight year. This award recognizes servicers for superior portfolio performance, outstanding customer service to borrowers, and positive efforts to cure delinquencies.
Freddie Mac measures servicer performance through specific servicing metrics, benchmarks and requirements. Freedom Mortgage won a level Silver Award for Group 2. Awards are determined by a rank within a group, which are determined by portfolio size.
"We are truly honored to be recognized again by Freddie Mac’s SHARP program,” said Stanley C. Middleman, president and CEO of Freedom Mortgage. “We enjoy working with Freddie Mac and are committed to supporting our customers by doing our best to help sustain and increase homeownership. We are always at the ready to help Americans from all backgrounds who might find themselves in difficult, uncertain financial situations find the right solutions to fit their specific mortgage needs. We continuously look for ways to create great mortgage experiences for our customers."
Freedom Mortgage was one of only nine mortgage servicers across the country honored for their ongoing efforts to assist homeowners through challenges brought on by the pandemic by transitioning borrowers from forbearances into longer-term solutions and working together to help sustain homeownership.
The SHARP awards are aligned with Freddie Mac’s Reimagine Servicing® mission to transform the mortgage servicing landscape, where efforts are centered around improving the client experience, reducing costs and minimizing credit risk.
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